Frequently Asked Questions
Everything you need to know about your Kiğılı shopping experience.
What are the available payment methods?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Depending on your region, local payment options and digital wallets may also be available at checkout.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-7 business days depending on your location. Shipping costs are calculated at checkout, but we offer free delivery on all orders exceeding a specific threshold as part of our seasonal promotions.
What is your return and exchange policy?
You can return or exchange any unworn and unwashed items within 30 days of purchase. Please ensure all original tags are attached and include the receipt or proof of purchase with your return package.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your shipment's progress.
Do you offer alterations for suits and trousers?
Kiğılı offers professional alteration services in many of our physical retail stores. We recommend visiting your nearest branch with your online purchase and receipt to discuss specific tailoring needs.
How do I determine my correct size?
We provide a comprehensive size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend choosing the larger size for a more comfortable tailored fit.